Hong Kong Productivity Council – Distance Business Program (D-Biz)
The CCG Way
CCG ran a series of workshops to prepare all stakeholders, from management, spokespersons and frontline operators on communications with applicants, crisis handling, PR message reinforcement, digital engagement and so on. We also provided all contents on conversations with applicants. Possible crisis scenarios were mapped out to minimise uncertainties.
Because of the pandemic, the sending of ultimatums was delayed till June 2022. CCG helped revise letter contents and logistics. All crisis handling roadmap and mechanisms were put into place. All related persons were well-trained and drilled. CCG has stationed senior consultants at HKPC in preparation of worst-case scenarios.